Frequently Asked Questions
Please read our FAQ before sending us a message.
Lingerie At Sinderellas offers a flat rate shipping fee of $9.99 and an Express Shipping Rate of $15.99 to anywhere in Australia.
We currently accept Visa, MasterCard, PayPal and Afterpay payments.
Orders will be processed within 2 business days. Orders are shipped with Australia Post Parcel Post (flat rate and free shipping) or our selected courier (Sendle/Couriers Please). Shipping is from Perth and will take between 2-5 business days to Perth Metro Areas. Interstate and regional orders will take between 7-9 business days. Express Shipping is sent via Australia Post and will take 1-3 business days depending on location. We try to select the shipping company with the quickest estimated time to your selected address.
All online payments are security protected.
Once your order is processed you will receive and invoice via email. Once we have shipped out your parcel, your order will be marked as completed and an email will be automatically sent to you.
If you have any queries, please contact us at firstname.lastname@example.org and we will get back to you as soon as possible.
You can also pop into any Sinderellas Adult Store in Perth WA (Sinderellas stocks the online range in-store) and ask the friendly staff for assistance.
Products can be exchanged provided the products are in new, clean condition and in original, undamaged packaging. This is a once only exchange. Underwear and adult toys cannot be exchanged for obvious health reasons (unless faulty or damaged). No exchange or return on bodystockings so please choose carefully.
Retail Purchase – Return Information
Item/s purchased in a SINDERELLAS store can only be credited or exchanged in a store. The return item/s can be returned to any of our 2 stores across WA.
Online Order – Return Information
Returns In-Store – FREE
Autralia Post – From $8.90
Contact Us at hello@lingerieatsinderellas and we will instruct you how best to package and return your items.
Head to any Australia Post Branch and package your order however you choose (we suggest a parcel post satchel). Remember to include you order number (found on your emailed invoice) and contact details. Payment is to be made at Australia Post.
Returns are to be sent to:
Lingerie At Sinderellas
Shop 9, 224 Belmont Avenue
Belmont, WA, 6104
The returns process can take up to 14 business days from the date your return was lodged. Once we receive your return, we will process it within 2 business days.
All items are shipped in satchel post bags with Australia Post shipping label attached. The sender name – Lingerie At Sinderellas and shop address with be displayed on the shipping label.
If you would something a little more discrete than “Lingerie At Sinderellas” displayed on the shipping label, please make a note in the customer comments at the checkout and we will change it to “Sender” instead.
The images below are examples of what our parcels look like when shipped out.
Selected postcodes closest to the Sinderellas Adult Shop Belmont Store will have the LOCAL DELIVERY option available to them. If you request your parcel to be shipped to a selected postcode, a local delivery option will appear in the checkout.
Local delivery provides next day delivery once the order is processed. If no one is home at the time of delivery, the parcel will be left in the letterbox, or in the safest place possible by the front door.
ALL LOCAL DELIVERY ORDERS ARE LEFT AT THE SHIPPING ADDRESS AT YOUR OWN RISK.
If you do not have a safe place for the parcel to be left, we suggest selecting an Australia Post shipping option for added security.